Information We Collect

When you book a ride or create an account with us, we may ask for:

• Personal details – your name, phone number, email address, and any addresses you choose to save for future bookings.
• Journey information – pickup and drop-off points, dates, times, route details, fare amounts, and any special instructions you provide to the driver.
• Location data – we use your device's GPS to pinpoint your pickup location, show nearby available vehicles, and allow you to track your driver. You can manage location permissions through your phone settings, though some features may be limited if location access is disabled.
• Payment details – we process payments through secure third-party providers. We never store your full card number on our systems. We may keep the last four digits and billing postcode for receipt and reference purposes.
• Communication records – messages sent through our app, support tickets, and phone calls to our office or drivers. Calls may be recorded for quality and training purposes.
• Device information – phone model, operating system, app version, and error reports that help us fix issues and improve performance.
• Accessibility requirements – if you let us know about any mobility needs, such as wheelchair access or assistance requirements, we use this solely to arrange a suitable vehicle.

How We Use Your Information

• To create and manage your account and process your bookings.
• To connect you with an available driver and share the details they need to complete your journey.
• To send booking confirmations, receipts, and service updates.
• To handle customer support queries and resolve any issues.
• To detect and prevent fraud or misuse of our services.
• To improve our app, website, and overall customer experience.
• To send promotional offers or updates, if you have opted in to receive them.
• To comply with legal obligations and local licensing requirements.

Sharing Your Data

We only share your information when it is necessary to provide our service or comply with the law. This includes:

• Drivers – your name, pickup location, and any notes needed to complete the journey.
• Payment processors – to handle transactions securely.
• Communication providers – for SMS notifications and call masking to protect your phone number.
• IT and hosting providers – to keep our systems running and your data secure.
• Licensing authorities or law enforcement – where required by law or for safety investigations.

We do not sell your personal information to third parties.

How Long We Keep Your Data

• Account details – for as long as your account is active, and up to 2 years after your last booking unless you request deletion.
• Booking and payment records – up to 6 years for tax and accounting purposes.
• Journey and location data – retained for 12 months for safety and dispute resolution.
• Support messages and call recordings – up to 2 years.

Data Security

We use industry-standard measures to protect your information, including encrypted connections, restricted access controls, and regular security reviews. While no system is completely immune to risk, we do everything reasonably practicable to keep your data safe.

Your Rights

Under UK data protection law, you have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct any inaccurate or incomplete information.
• Request deletion of your data in certain circumstances.
• Object to or restrict how we process your information.
• Withdraw consent at any time where processing is based on your consent.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, please get in touch using the contact details below.

Cookies and Analytics

Our website and app use cookies and similar technologies to remember your preferences, analyse usage patterns, and improve functionality. You can manage cookie settings through your browser or device. Essential cookies required for the service to function cannot be disabled.

Children's Privacy

Our services are not intended for use by children under 16 without supervision from a parent or guardian. We do not knowingly collect data from children. If you believe we have inadvertently collected information about a minor, please contact us and we will take steps to remove it.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. For significant changes, we will notify you through the app or by email.