1. Booking a Journey

• All journeys with ABC Cars Wakefield must be pre-booked. We do not pick up passengers from the street.
• When you place a booking, you are entering into a contract with ABC Cars Wakefield for the provision of a private hire vehicle and driver.
• You must provide accurate pickup and drop-off addresses, a valid contact number, and correct passenger details.
• We use location technology to assist with identifying your pickup point, but it is your responsibility to confirm or correct the address before confirming your booking.
• Bookings are subject to vehicle and driver availability. We cannot guarantee a vehicle at any specific time, especially during peak periods or adverse weather.

2. Fares and Payment

• Local journeys: Fares shown at the time of booking are estimates based on distance and time. The final fare is calculated by the taximeter and may differ from the estimate.
• Airport transfers and long-distance journeys: These are offered at a fixed price agreed at the time of booking, unless the route or destination is changed during the trip.
• Payment can be made by cash or card, depending on the options available in the app or agreed at booking.
• Additional charges may apply for waiting time, extra stops, tolls, parking fees, or congestion charges incurred during your journey.
• If you book through a corporate or business account, charges will be billed according to the terms of that agreement.
• You are responsible for paying the full fare at the end of the journey. Failure to pay may result in account suspension and recovery action.

3. Cancellations and No-Shows

• You may cancel a booking free of charge if the driver has not yet been assigned or is not already en route to your pickup location.
• If a driver has been dispatched and you cancel after a certain period, a cancellation fee may be applied.
• If the driver arrives at the pickup location and you are not present, a no-show fee may be charged.
• For airport or station pickups, drivers will wait for a reasonable period after your scheduled time. If you cannot be reached and the driver must leave, the booking will be treated as a no-show.

4. Passenger Responsibilities

• You must be at the pickup location at the agreed time. Drivers are not required to wait beyond a reasonable period.
• The number of passengers must not exceed the licensed seating capacity of the vehicle.
• You are responsible for ensuring children are seated appropriately. Child seats can be requested at the time of booking but are subject to availability.
• Smoking, eating, or causing damage to the vehicle is not permitted. Cleaning or repair costs resulting from damage or excessive mess may be charged to you.
• Drivers have the right to refuse or terminate a journey if a passenger is abusive, violent, intoxicated to the point of being a safety risk, or refuses to pay the fare.
• You must comply with all reasonable instructions given by the driver for safety and legal compliance.

5. Luggage and Personal Belongings

• Drivers will make reasonable efforts to assist with loading and unloading luggage, but passengers are responsible for their own belongings.
• If you leave something in one of our vehicles, contact our office as soon as possible. We will do our best to locate and return your item.
• Unclaimed items will be held for 3 months. After this period, they may be disposed of or donated.
• ABC Cars Wakefield is not liable for loss or damage to personal belongings left in the vehicle.

6. Liability

• ABC Cars Wakefield takes reasonable care to ensure vehicles are roadworthy and drivers are licensed, DBS-checked, and competent.
• We are not liable for delays caused by traffic, road closures, adverse weather, or other events outside our control.
• We cannot guarantee that our app, website, or booking systems will be available at all times. We are not responsible for losses arising from technical failures or interruptions.
• Our liability for any claim arising from your use of our services is limited to the extent permitted by UK law. Nothing in these terms excludes liability for death, personal injury caused by negligence, or fraud.

7. Account Use

• If you create an account, you must provide truthful and accurate information.
• You are responsible for keeping your login credentials secure. Any bookings made through your account are your responsibility.
• You must not attempt to interfere with, hack, or misuse our systems, app, or website.
• We reserve the right to suspend or terminate accounts that are used fraudulently, abusively, or in breach of these terms.

8. Changes to Our Service and These Terms

• We may update, modify, or discontinue parts of our service at any time, including fares, features, and availability.
• These terms may be revised from time to time. Updated versions will be published on our website and/or app. Continued use of our services after changes are posted means you accept the revised terms.
• We will make reasonable efforts to notify you of significant changes.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.